Privacy policy.

At AB Step Up, we are committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the National Disability Insurance Scheme (NDIS) guidelines.

1. Collection of Personal Information

We collect personal information directly from you or your authorized representative, and only with your consent. This information may include:

  • Name, address, and contact details

  • Date of birth

  • Medicare number

  • NDIS participant number

  • Health information

  • Financial information for billing purposes

  • Any other information necessary to provide our services

2. Use of Personal Information

We use your personal information for the following purposes:

  • Providing NDIS-related services and support

  • Communicating with you regarding your services and appointments

  • Billing and processing payments

  • Internal record-keeping and administrative purposes

  • Complying with legal and regulatory requirements

3. Disclosure of Personal Information

We may disclose your personal information to:

  • NDIS Quality and Safeguards Commission or other regulatory authorities as required by law

  • Service providers and contractors who assist us in providing our services, such as IT service providers or billing agencies

  • Healthcare providers involved in your care and support

  • Other parties with your consent or as permitted or required by law

4. Security of Personal Information

We take reasonable steps to ensure that your personal information is stored securely and protected from unauthorized access, use, or disclosure. This includes physical, electronic, and managerial safeguards to secure the information we collect.

5. Access and Correction

You have the right to access and correct the personal information we hold about you. If you would like to access or update your information, please contact us using the details provided below.

6. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have any questions, concerns, or complaints regarding our Privacy Policy or the handling of your personal information, please contact us at:

AB Step Up Services Pty Ltd.
ABN: 85660474153

PO Box 3065
Rouse Hill NSW 2155
0481 058 478
customer.service@abstepup.com.au

We take privacy seriously and will make every effort to address your concerns promptly and effectively.

Last updated: 18 May 2024

By using our services or accessing our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.